Returns & Refunds Policy | O2 Customers Support

Overview

Returns and refunds for plans, devices and accessories are handled in line with O2's policies. The following describes typical processes customers can expect when purchasing through O2customerssupport.com.

Cooling-off / Returns

Consumer customers generally have a 14-day cooling-off period starting from delivery (or activation where applicable) for contracts and goods, subject to O2's terms.
Devices should be returned unused, with original packaging and accessories included.
Activated SIMs and used consumables may be non-returnable (per O2 policy).

How to return

Contact: support@o2customerssupport.com to start a return. We will provide instructions and any RMA details provided by O2.

Refunds

Refunds are processed after O2 confirms receipt and inspection. Refunds are normally issued to the original payment method. Time to appear may vary depending on payment provider.

Partial refunds & charges

Where services have been used or activation has occurred, partial charges may apply in accordance with O2's terms.

Exceptions

Special/clearance items, personalised items or opened, used accessories may not be refundable. Business customers may have different return terms.