If you have a complaint about our service, please email us with full details: support@o2customerssupport.com
We aim to acknowledge all complaints promptly and respond with an initial resolution or plan within 5 working days.
If you remain dissatisfied after our response, you may request escalation. For contract/billing/service issues that are the responsibility of O2, we will direct you to O2's escalation route and cooperate with you. If still unresolved, you may escalate to the UK Communications Ombudsman or the appropriate dispute-resolution body.
We log and retain complaint records to monitor trends and improve services.
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